Frequently Asked Questions
Uneeqme is an e-commerce brand providing 100% handcrafted products from artisans of Mongolia, including leather journals, hand-made pendant necklaces, cigarette cases, notebooks, and phone cases. Our mission is to offer one-of-a-kind products that allow you to confidently express yourself and embrace all the twists and turns that make you uniquely U.
Our products are handcrafted by artisans in Mongolia using locally sourced materials. Each item is made with attention to detail and quality.
We offer a variety of handcrafted products including leather journals inspired by Harry Potter, customizable, unique pendant necklaces, cigarette cases, notebooks, and phone cases.
Yes, we offer customization options for many of our products. You can specify your preferences by contacting us directly at Uneeqmeshop@gmail.com.
Yes, we are 100% committed to sustainability. Our materials are sourced responsibly, and we use eco-friendly processes wherever possible.
Orders are typically processed within 1-2 business days. Delivery times vary based on your location but generally range from 3-7 business days for US orders and 7-21 business days for international orders.
Once your order is shipped, you will receive an email from us with your tracking information. If not found in your inbox, please check other folders such as spam or simply reach out to our customer service team and we’ll happily re-send it to you.
Yes, we do offer international shipping. Shipping rates and delivery times will vary based on your location.
If an order you placed has not been processed, packaged and shipped out, we allow for the order to be canceled and refunded in full.
Once a refund has been processed, it normally takes 3-5 business days for the funds to appear in your account depending on
We accept returns within 30 calendar days of purchase for a full refund or exchange, provided the item is in its original condition. Custom and international orders are non-refundable.
To return an item, please contact our customer service team to initiate the return process. We will create a shipping label for you to send us back the product at no cost to you. Detailed instructions will be provided to you via email.
Yes, if you would like to exchange an item, please contact us within 30 calendar days of receiving the goods. Exchanges are subject to product availability.
We accept all major credit cards, PayPal, and other secure payment methods as indicated on our website during checkout.
Yes, we use industry-standard encryption to protect your payment information. Your data is processed securely, and we do not store any payment details.
You can reach our customer service team via email at Uneeqmeshop@gmail.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
We do offer gift wrapping services for an additional fee. You can select this option during the checkout process.
Yes, gift cards are available for purchase on our website. They make a perfect gift for friends and family who appreciate unique handcrafted items.
You can subscribe to our newsletter to receive updates on new products, promotions, and special offers. Follow us on social media for the latest news and announcements.
Proper care varies by material:
- Leather: Avoid prolonged exposure to water. Clean with a damp cloth and use leather conditioner regularly.
- Wood: Wipe with a soft, dry cloth and avoid direct sunlight to prevent fading.
Fabric: Follow washing instructions carefully to maintain color and texture.